Contact Us
We know that it can be hard to reach us by phone in the clinic sometimes.
We are working hard to update our phone system so we can improve your experience with us. If you are unable to reach us by phone, please try again or walk-in to schedule an appointment.
Schedule an Appointment
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Call our clinic at 713-286-6000 to request an appointment. If you are unable to reach us by phone, complete the Contact Form to send us an online message. We will work to respond to you within one business day.
We appreciate your time and patience. -
Schedule an appointment through MyChart by clicking here. If you cannot access your MyChart, call the Caroline Street Clinic at 713-286-6000.
You may also send us a message using the form below. Please allow one business day for us to respond. We appreciate your patience. -
You may refer a client for an appointment by completing the Contact Us form on this page on their behalf, or calling our Caroline Street Clinic at 713-286-6000.
When possible, limit the amount of PHI to the patient's contact information. You may also try to send an Epic InBasket message directly to one of our HHH providers. Thank you. -
Our business hours are Monday - Thursday 8:00 am - 5:00 pm and Friday 8:00 am - 12:00 pm. All clinics are closed for lunch from 12:00 - 1:00 pm each day.
If you need to speak to a healthcare provider after clinic hours, please call 713-286-6000. This service is available on weekdays 5:00 pm - 8:00 am and on weekends. If you are experiencing a crisis or medical emergency, please call 9-1-1. For mental health related crises, you can call or text 9-8-8.
Para emergencias médicas, llame al 9-1-1. Para problemas urgentes de salud mental, marque 9-8-8 y presione 2. Para un mensaje de texto, envía la palabra AYUDA a 9-8-8.
Eligibility for Services
Anyone who is experiencing any form of housing instability, crisis, or challenge that affects their access to healthcare services may receive services. You can receive services from HHH even if you have your own housing.
Insurance is not required, and you will never be charged a co-pay for services. If you do have insurance, please let us know. This does not affect your eligibility, but we can charge your insurance company.
We do not require you to have verification of homelessness or identification. We can assist you with obtaining these items if you need.
Contact Us
At Healthcare for the Homeless - Houston, our goal is to provide compassionate, accessible care tailored to the needs of those experiencing homelessness. Whether you have questions, need support, or want to learn more about our services, please reach out. We’re here to serve you and help connect you with the healthcare and resources you deserve.
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In keeping with provisions of the Texas Health and Safety Code, anyone, including employees, volunteers or any individual affiliated with Healthcare for the Homeless - Houston, who reasonably believes that the physical or mental health of a consumer or patient of HHH is or will be adversely affected by abuse or neglect, or if they are being attended to by a clinical professional in an unethical, unprofessional or illegal manner, should promptly report this information to:
Texas Department of Family & Protective Services
1-800-252-5400
Health Professions Council
1-800-821-3205A hospital, mental health facility or treatment facility may not suspend or terminate the employment of, discipline, or otherwise discriminate against an employee for reporting any violation of a law or rule adopted by the Texas Board of Health to the employee's supervisor, an administrator of the facility, a state regulatory agency or law enforcement agency. Any such facilities may also not retaliate against a person who is not an employee for reporting a violation. If you feel you have been retaliated against because of making a report, please call the Healthcare for the Homeless - Houston Operations Manager at 713-286-6113.
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Call the Medicaid/Medicare Compliance Hotline to report suspected fraud. This number is available 24 hours a day, 7 days a week and you will remain anonymous. You may also file a complaint online by visiting https://tips.oig.hhs.gov/
U.S. Department of Health & Human Services - Office of the Inspector General
1-800-MEDICARE (1-800-633-4227) -
We hold our staff, patients and volunteers to the highest level of professional and personal integrity. If you wish to share an incident with HHH Management Staff, please complete an incident report by clicking here.
Incident Reporting
Informe de Incidentes
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De acuerdo con las disposiciones del Código de Salud y Seguridad de Texas, cualquier persona, incluido un empleado, voluntario o otra persona asociada con Healthcare for the Homeless - Houston que crea razonablemente que la salud física o mental de un consumidor o paciente de Healthcare for the Homeless - Houston ha sido, es o será afectado negativamente por el abuso o la negligencia causados por cualquier persona, o que esté siendo atendido por un profesional clínico de manera poco ética, poco profesional o ilegal, debe informar la información lo antes posible a:
Texas Department of Family & Protective Services
1-800-252-5400
Health Professions Council
1-800-821-3205Un hospital, centro de salud mental o centro de tratamiento no puede suspender o terminar el empleo o disciplinar o discriminar de otro modo a un empleado por informar al superviso de empleado, un administrator del centro, una agencia reguladora estatal o una agencia de aplicación de la ley una violación de una ley o cualquier regla adoptada por la Junta de Salud de Texas.
Ninguno de estos puede tomar represalias contra una persona que no sea un empleado por denunciar una violación. Si cree que ha sufrido represalias por presentar un informe, llame al Gerente de operaciones de Atención médica para Healthcare for the Homeless - Houston al 713-286-6113.
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Llame a la línea directa de cumplimiento de Medicaid/Medicare para denunciar sospechas de fraude. Este número está disponible las 24 horas del día, los 7 días de la semana y usted permanecerá en el anonimato. También puede presentar una queja en línea visitando https://tips.oig.hhs.gov/
U.S. Department of Health & Human Services - Office of the Inspector General
1-800-MEDICARE (1-800-633-4227) -
Mantenemos a nuestro personal, pacientes y voluntarios en el más alto nivel de integridad profesional y personal. Si desea compartir un incidente con el personal de administración de HHH, complete un informe de incidente haciendo clic aquí.